Dilligence Digital provides business process outsourcing and IT-enabled services designed to function as an integrated extension of your operations — not a separate outsourced unit. Our teams are aligned to your working hours, trained on your SOPs, and managed with the same operational discipline we apply to our software engagements.
We specialise in US-hour aligned delivery and have specific experience in healthcare operations support, giving us working knowledge of the communication norms, compliance expectations, and quality standards that US-based clients require.
How we approach BPO
BPO engagements begin with a process documentation phase — we map the workflows before we staff them. This ensures the team understands not just what to do, but why, and what good looks like. SOPs are written collaboratively with your team, agreed on, and versioned.
Reporting is built into every engagement: daily throughput, quality metrics, escalation logs, and regular operational reviews. You always know what's happening and what needs attention.
What we deliver
Back-office support & process operations — Data processing, document management, administrative operations, and workflow support — executed reliably against defined standards with auditable outputs.
Customer service & inbound/outbound support — Voice and written support for US-based clients, aligned to your brand standards, escalation paths, and service level targets.
Data entry, processing & document management — Accurate, auditable data operations with structured quality control. Formatted for your systems and verified against your standards.
Healthcare ops support — intake, scheduling, coordination — Patient intake processing, appointment scheduling, referral coordination, and insurance pre-authorisation support. Built around US healthcare workflows and communication norms.
Lead qualification & CRM operations — Inbound lead qualification, CRM data management, and outbound outreach operations aligned to your sales process and ICP definition.
US-hour aligned offshore delivery teams — Teams that work your hours, communicate in your norms, and operate as though they are in the next room. Timezone alignment is not an afterthought — it is a design requirement.